Refund policy of PvFritz UG (haftungsbeschränkt) for the use of yourapps.studio
yourapps.studio is software for businesses. We contract exclusively with entrepreneurs within the meaning of § 14 of the German Civil Code (see § 1 of our Terms of Service). A statutory consumer right of withdrawal therefore does not apply. What is set out here applies instead.
The contracting party and issuer of the invoice is PvFritz UG (haftungsbeschränkt). We process payments and refunds through our payment service provider Mollie.
After registering you try yourapps.studio for 14 days free of charge. You need no means of payment for this, and the trial ends by itself: nothing is charged and there is nothing to cancel.
It becomes chargeable only when you take out a subscription in the platform. If you do not, access is suspended after the trial; you can still export your data.
You may cancel a monthly subscription at any time to the end of the current month. Access remains until then; the current month is not refunded.
Within 30 days of an annual charge – the first one and every renewal – you may cancel and are refunded the annual amount in full.
After the 30 days the year is binding. A cancellation then takes effect at the end of the annual term; there is no pro-rata refund.
Additional seats, a higher plan and additional modules apply at once. Only the pro-rata difference for the rest of the period is charged; what you have already paid is set off.
A reduction applies from the next billing period; nothing is refunded for the current one. On an annual subscription the seats booked at conclusion or renewal are fixed for the year. Seats you add during the year run monthly and can be cancelled to the end of the respective month.
One-time purchases (for example credits for external shares or Store products paid once) are refunded within 14 days of purchase to the extent they have not been used.
Mistaken or duplicate charges are always refunded in full.
In all other cases, talk to us. We decide case by case as a matter of goodwill; there is no entitlement. Your statutory rights in the event of defects in the service (§§ 8 and 9 of our Terms of Service) remain unaffected.
Write to [email protected] stating the name of your organisation and the invoice number. You receive a credit note for the invoice, and we refund no later than 14 days after receiving your message, to the same means of payment used for the original payment. We charge no fees for it.
