📎
Attachments everywhere
Photos and files in the comment, in the chat, in the mail — and all of them land on the entry.
Communication
The message hangs on the case — not in yesterday's chat history.
A comment on the inspection report, a mention of the site manager, a photo with it — and the notification lands with the right person, not with everyone. The chat is for the team, the e-mail hub for the mails that belong to the job, with templates for the replies. Everything stays where you find it again: on the entry.
- Comments with @mention
- Team chat
- E-mail hub with shared inbox
- Notifications with rules
- E-mail templates
- Reply suggestions from Bob
Chat & e-mail hub
One inbox for the team, mails on the job.
The hub connects a shared inbox — info@, service@ — with your cases: a mail is assigned to an entry, the reply goes out with a template, the history stays on the job. The chat runs alongside, with channels per team and direct messages. Bob suggests replies if you want.
Notifications
Mentioned, assigned, due — and otherwise quiet.
Notifications arrive in the app, by mail or as push to the phone — configurable per event: mention, assignment, status change, due date, comment on your own entry. Rules per role, so accounting does not read every defect report. Templates for the mails the system sends, in your tone.
🔐
Visible by role
Whoever may not see the entry does not see the comment either. Guests only see the thread of their shared entry.
📶
Written offline, delivered later
A comment from the site without network is stored and sent as soon as there is signal again.
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